Return & Refund Policy

As a startup, we deeply value each and every one of our customers and strive to provide the best possible service. However, due to the constraints of being a budding venture, we must be transparent about our return policy.

We understand that there may be occasions where you may need to return a product. However, as a startup business, processing returns involves significant shipping charges that can impact our operations. Therefore, we kindly ask our customers to consider their purchases carefully before placing an order.

In the event that you do need to return a product, we ask that you only do so if it is absolutely necessary. If you believe your situation warrants a return, please contact our customer support team to discuss your concerns.

We are committed to addressing any issues or concerns you may have with our products or services. Your satisfaction is our priority, and we will do our utmost to ensure that any issues are resolved to your satisfaction.

Thank you for your understanding and support as we continue to grow and improve as a company.

Returns:

Eligibility: To be eligible for a return, the product must be received Damaged or Broken and we'll need an unboxing video of the packing to ensure that it was received damaged.
Time frame: You have 2 days from the date of Delivery to initiate a return request.
Return Process: To request a return, please contact our customer support team at casesNstraps@gmail.com Or Call us at +91 8800024250. Provide your order details, reason for the return, and any relevant information. Our team will guide you through the return process.
Shipping: The cost of return shipping will be 150 Rs. unless the return is due to a defective or damaged product.

Refunds:

Eligibility: Once we receive the returned product and verify its condition, we will initiate the refund process.
Refund Method: Refunds will be issued in the same form of payment used for the original purchase.
Processing Time: Refunds are typically processed within 48 hours after the returned product is received and inspected.

Exceptions:

Personalized or custom-made products may not be eligible for return unless they are defective or damaged.
Products purchased during promotional or clearance sales may have different return policies, which will be clearly communicated at the time of purchase.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a return, replacement, or refund at no additional cost to you.

Customer Support: Our dedicated customer support team is available to assist you with any return or refund-related inquiries. Please contact us at CasesNStraps@gmail.com during our business hours of Monday - Friday 11:00 AM - 6:00 PM